Refund policy

Last Updated: October 22, 2026

Thank you for shopping with Mr. Energy Cellphones LLC. Please read this policy carefully before you place an order. By ordering from us you agree to the terms below.

1. No Refunds for Change of Mind

All sales are final. We do not accept returns, exchanges or refunds for change of mind. This includes, but is not limited to:

– Ordering the wrong model, colour, size or specification
– No longer needing the item or having second thoughts
– Finding the item cheaper elsewhere
– Not liking the item when it matches its description on our website
– Ordering by mistake

Please check the product name, specifications, colour and variant carefully before you complete your order. If you have any question, contact us before buying and we will gladly help.

2. When We Will Replace or Refund

We will replace or refund an item only in the following cases:

2.1 Wrong Item Sent

The item you received is different from the item you ordered (for example a different model, colour or storage size).

2.2 Defective or Malfunctioning Item

The item does not work properly, or has a manufacturing fault, when you first use it.

2.3 Damaged in Delivery

The item or its packaging arrived damaged or broken.

2.4 Missing Items

Part of your order, or an included accessory, is missing from the package.

3. How to Report a Problem

3.1 Report Within 24 Hours

Contact us within 24 hours of receiving your order. Reports made after this time may not be accepted.

3.2 What to Send Us

Please contact us by phone at (+971) 521 510 002 or on WhatsApp (+971) 55 841 0551, or email support@mrenergy.ae, and include:

– Your order number
– A clear description of the problem
– Photos or a short video showing the item, the problem, and the packaging and delivery label

We recommend recording a video while you open the package. It helps us resolve your case faster.

4. Conditions

To be accepted, the item must be in the condition you received it, with its original packaging and all accessories. We do not replace or refund problems caused by:

– Misuse, drops, impact or accidental damage after delivery
– Liquid damage
– Repairs or changes made by anyone other than us or the manufacturer
– Normal wear and tear

4.1 Non-Returnable Items

Personalised or customised products, gift cards, and software or downloadable products cannot be returned.

5. Our Review and Your Resolution

When we receive your report we will review it and may ask for the item to be returned for inspection. If the problem is confirmed, we will, at our option, replace the item with the same product or issue a refund. If the same product is not available, we will offer a refund.

5.1 Return Shipping

If the problem is confirmed as our error or a fault with the product, we will arrange and pay for the return of the item.

6. Refunds

6.1 How Refunds Are Paid

Approved refunds are paid to the original payment method within 14 business days of approval. For orders paid by Cash on Delivery or bank transfer, we will refund by bank transfer to an account in the customer's name.

6.2 Payment Charges

Any payment gateway, bank or transaction charges imposed by the payment service provider may be deducted from the refundable amount.

7. Warranty

Faults that appear after the first 24 hours are covered by the warranty stated on the product page, according to the warranty terms of the manufacturer or of our store. Please contact us and we will guide you through the warranty process.

8. Your Statutory Rights

This policy does not affect any rights you have under the consumer protection laws of the United Arab Emirates.

9. Contact Us

Mr. Energy Cellphones LLC
Phone: (+971) 521 510 002
WhatsApp: (+971) 55 841 0551
Email: support@mrenergy.ae

Thank you for shopping with Mr. Energy Cellphones LLC.