FAQs
How can we help?
Quick answers about ordering, delivery, returns and getting in touch. Can't find what you need? Our team is happy to help.
Orders
Payment and checkout
Delivery
Across the UAE
Returns
Within 2 days
Support
Chat or call us
How do I place an order?
Add your items to the cart and check out securely. The payment options available to you are shown at checkout.
Which payment methods do you accept?
You can pay by Visa and Mastercard, Apple Pay and Google Pay. Instalment options are available with Tabby (up to 12 months) and Tamara (up to 6 months). The options available to you are shown at checkout.
Can I pay in instalments?
Yes. Choose Tabby (plans up to 12 months) or Tamara (plans up to 6 months) at checkout where available.
Which areas do you deliver to?
We deliver to all Emirates across the UAE.
How much does delivery cost?
Standard delivery is AED 39. The total is shown at checkout before you pay.
How long will my delivery take?
Each product page shows an estimated delivery window, from tomorrow and up to 3 days. See our delivery information for more.
How can I track my order?
Use the Track your order page with your order details.
Can I return an item?
Returns are accepted within 2 days of the date of purchase. The item must be unused, in the same condition as received and in its original packaging.
Which items cannot be returned?
Personalised or customised products, software or downloadable products, and gift cards cannot be returned.
How do I start a return?
Contact our customer service team on (+971) 521 510 002 or WhatsApp (+971) 55 8410 551 with your order number, the item(s) you want to return and the reason. We will give you a return authorisation (RA) number to include on the return packaging.
Who pays for return shipping?
You are responsible for the cost of return shipping. We recommend a trackable shipping service so we can confirm your return arrived.
When will I receive my refund?
Once your return is received and inspected, an approved refund goes back to your original payment method within 14 business days. Any payment gateway, bank or transaction charges are deducted from the refundable amount.
My item is defective or damaged. What should I do?
Please contact our customer service team. If you received a defective or damaged item, we can exchange it for the same product. See our return policy for details.
How can I contact you?
Call our support line on (+971) 521 510 002, or message us on WhatsApp at (+971) 55 8410 551. You can also use our contact page.
What are your opening hours?
Monday to Thursday, Saturday and Sunday: 10:30 AM to 11:30 PM. Friday: 4:30 PM to 11:30 PM (Dubai time).
Where are you located?
Head office: No.2, 117/8 St, Saeed Saled Mohd Bin Nawas Building, opposite Hayat Regency Hotel, Al Murar, Dubai, United Arab Emirates.
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Still have a question?
Our team is here to help. Chat with us on WhatsApp or get in touch.