Last Updated: 03/12/2023

Thank you for shopping with Mr. Energy Cellphones LLC. We strive to provide you with high-quality products and an exceptional shopping experience. If, for any reason, you are not completely satisfied with your purchase, we are here to help.

1. Returns:

1.1 Eligibility:

To be eligible for a return, the item must be unused, in the same condition as received, and in the original packaging. Returns are accepted within 2 days from the date of purchase.

1.2 Non-Returnable Items:

Certain items are non-returnable, including but not limited to:
– Personalized or customized products
– Software or downloadable products
– Gift cards

2. Return Process:

2.1 Contact Us:

To initiate a return, please contact our customer service team at (+971) 4 261 3928 or WhatsApp (+971) 55 8410 551 Provide your order number, the item(s) you wish to return, and the reason for the return.

2.2 Return Authorization:

Our customer service team will provide you with a return authorization (RA) number. Please include this number on the return packaging.

2.3 Shipping:

You are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure that your return is received.

3. Refunds:

3.1 Inspection:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

3.2 Refund Process:

If the return is approved, a refund will be processed to the original method of payment within 14 business days.

4. Exchanges:

4.1 Product Exchange:

If you received a defective or damaged item and need to exchange it for the same product, please contact our customer service team.

5. Damaged or Defective Items:

5.1 Reporting:

If you receive a damaged or defective item, please contact us within 24 hours of receiving the product. Include photos of the damage to expedite the resolution process.

5.2 Replacement or Refund:

We will replace the damaged or defective item if stock is available, or we will issue a refund for the purchase price.

6.Contact Us:

If you have any questions or concerns about our return policy, please contact our customer service team at https://mrenergy.ae/contact-us

Thank you for choosing Mr. Energy Cellphones LLC. We appreciate your business and are committed to ensuring your satisfaction with every purchase.