Thank you for shopping with Mr. Energy Cellphones LLC. We strive to provide you with high-quality products and an exceptional shopping experience. If, for any reason, you are not completely satisfied with your purchase, we are here to help.
1. Returns:
1.1 Eligibility:
To be eligible for a return, the item must be unused, in the same condition as received, and in the original packaging. Returns are accepted within 2 days from the date of purchase.
1.2 Non-Returnable Items:
Certain items are non-returnable, including but not limited to: – Personalized or customized products – Software or downloadable products – Gift cards
2. Return Process:
2.1 Contact Us:
To initiate a return, please contact our customer service team at (+971) 4 261 3928 or WhatsApp (+971) 55 8410 551Provide your order number, the item(s) you wish to return, and the reason for the return.
2.2 Return Authorization:
Our customer service team will provide you with a return authorization (RA) number. Please include this number on the return packaging.
2.3 Shipping:
You are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure that your return is received.
3. Refunds:
3.1 Inspection:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
3.2 Refund Process:
If the return is approved, a refund will be processed to the original method of payment within 14 business days.
3.3 Refund Processing Fee:
Refunds will be processed to the original payment method used at checkout. Any payment gateway, bank, or transaction service charges imposed by the payment gateway service provider will be deducted from the refundable amount.
4. Exchanges:
4.1 Product Exchange:
If you received a defective or damaged item and need to exchange it for the same product, please contact our customer service team.
5. Damaged or Defective Items:
5.1 Reporting:
If you receive a damaged or defective item, please contact us within 24 hours of receiving the product. Include photos of the damage to expedite the resolution process.
5.2 Replacement or Refund:
We will replace the damaged or defective item if stock is available, or we will issue a refund for the purchase price.
6.Contact Us:
If you have any questions or concerns about our return policy, please contact our customer service team at https://mrenergy.ae/contact-us
Thank you for choosing Mr. Energy Cellphones LLC. We appreciate your business and are committed to ensuring your satisfaction with every purchase.
